Refund & Returns Policy
Welcome to Scottish Kilts Hub. We appreciate your business and aim to ensure you are satisfied with our products. If you are not completely happy with your purchase, our refund and return policy is here to assist you.
Returns
Eligibility
- Items must be unused, in the same condition that you received them, and in their original packaging.
- Returns must include a receipt or proof of purchase from Scottish Kilts Hub.
Time Frame
- You have 30 days from the date of delivery to initiate a return.
Non-returnable Items
- Personalized or custom-made kilts and accessories.
- Perishable items (e.g., food products, flowers).
- Health and personal care items (e.g., cosmetics, sanitary goods).
Refunds
Process
- After we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your refund.
- If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
Shipping
Returns
- Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged Items
- If an item is damaged during transit, please contact us immediately at [your email address] with photos of the damage. We will provide instructions on how to proceed.
Steps to Initiate a Return
- Contact Us: Reach out to us at [email protected] with your order number and reason for return.
- Ship Item: Once your return is approved, send your item to us.
- Inspection and Refund: After we receive and inspect your item, we will notify you of the refund status.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [email protected]